Shipping
Petite Delicates is based in New York, USA.
US Shipping
Orders are typically processed within 1-3 business days. Once shipped, domestic orders generally arrive within 2-10 business days, depending on the shipping method selected. Please double-check that your shipping address is correct before placing your order. You’ll receive a shipping confirmation email with tracking information once your order has been dispatched. If you don’t receive your tracking email, please contact us at hello@petitedelicates.com.
International Shipping
International shipping availability can be viewed at checkout. Both Standard and Expedited shipping options are available. Expedited shipping includes insurance in the event that your package is lost during transit. Standard shipping does not include shipping insurance. Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Ready-to-ship international orders are typically processed within 1-3 business days. Delivery estimates are 3-21 business days for Standard shipping and 2-14 business days for Expedited shipping, depending on the destination. You’ll receive a shipping confirmation email with tracking information once your order has been shipped. If you do not receive your tracking email, please contact us at hello@petitedelicates.com.
Shipping Questions
1. My package says “delivered,” but I haven’t received it.
Carriers may occasionally mark a package as delivered before it arrives. Please allow a few additional business days and check with household members, neighbors, or your local post office. If your package still hasn’t arrived, please contact us at hello@petitedelicates.com and we'll determine the next steps.
2. My tracking hasn’t updated. Is my package lost?
Tracking may occasionally go several days without an update while your package is in transit. For domestic orders, if your tracking has not updated for 3 weeks, please contact us at hello@petitedelicates.com so we can assist with a package search.
International packages may experience longer periods without tracking updates, particularly while passing through customs or between postal carriers. If your tracking has not updated for 4 weeks, please contact us at hello@petitedelicates.com and we’ll help determine the next steps.
3. What happens if my package is returned to sender?
If a package is returned to us due to carrier issues, we will bear responsibility. However, for incorrect addresses, unpaid duties, unclaimed packages, or other issues at the fault of the customer, the customer is responsible for the cost of reshipping the order. If we do not receive a response for the reshipment arrangement or the customer refuses delivery after these customer-related reasons, the customer will be refunded and bear a 20% restocking fee.
4. I entered the wrong shipping address or made a mistake with my order. What should I do?
Please email hello@petitedelicates.com as soon as possible with your order number and the correct information. We’ll do our best to make changes before your order ships. Once an order has been shipped, however, we cannot guarantee that the address or order details can be changed.
Returns & Exchanges
Items are eligible for return within 14 days of the delivery date. To start a return or exchange, please email hello@petitedelicates.com with your order number and the reason for your request. We're here to help and kindly ask that all communication with our team remains courteous and respectful.
US Returns & Exchanges
For customers in the United States, a prepaid return shipping label will be provided. Please package your item carefully and ship it within 14 days of receiving the label. If your return is due to an error made by Petite Delicates (such as receiving the wrong item or a defective product), you will be refunded and your return label will be free. If the return is for any other reason, including ordering the wrong size, changing your mind, or another customer-related reason, a 10% restocking fee and the cost of the return shipping label will be deducted from your refund. Refunds are issued once your returned item has been received and inspected. After your refund has been processed, please allow 2-5 business days for your bank or payment provider to complete the transaction.
If you would like to exchange an item, you will only be responsible for the return shipping fee. No restocking fee applies to exchanges.
International Returns & Exchanges
For international returns or exchanges, customers are responsible for arranging return shipping through a carrier in their country. The return address will be provided via email. A 10% restocking fee will be deducted from your refund. If your return is due to an error made by Petite Delicates (such as receiving the wrong item or a defective product), you will be refunded and your return label cost will be issued in the form of store credit. Refunds are issued once your returned item has been received and inspected. After your refund has been processed, please allow 2-5 business days for your bank or payment provider to complete the transaction.
If you would like to exchange an item, you will only be responsible for the return shipping. No restocking fee applies to exchanges.