1. My package has been scanned "delivered" but I don't see it anywhere!

Sometimes the post office scans packages before actually delivering it. Please allow an extra week for it to show up.

2. My package has not been updated for a while. How would I know if it's lost? (Domestic packages)

For domestic packages, if your package has not received a scan for 3 weeks, please email me at hello@petitedelicates.com. I can help file a search request.

3. My package has not been updated for a while. How would I know if it's lost? (International packages)

If the package has not been scanned for 4 weeks and the buyer paid expedited shipping, an insurance claim can be filed. If it is standard, unfortunately I cannot do much but file a search claim and hope for the best. However, in my history, I have never had a lost international package shipped with standard shipping. The worst case scenario was that it was delayed and it turned up!

4. What do I do if my package was sent back?

You must cover shipping costs for it to be sent back to you.

5. I made a mistake on my order. How do I fix this?

Email me ASAP. I will try to resolve it, but please understand that I cannot make changes if the package has already been shipped out.

6. What is the best way to reach you?

I answer emails within a few minutes to hours. But you can also DM me on Instagram @petitedelicates.